Returns & Exchanges

At GL.iNet, we stand by the quality of our networking hardware and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

1

Initiate Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

2

Technical Review

Our engineers may provide remote troubleshooting to resolve firmware or configuration issues before proceeding with a hardware return.

3

Ship the Product

Once approved, securely pack your device with all original cables, antennas, and documentation to be sent to our designated service center.

4

Inspection and Refund

After our warehouse team verifies the hardware integrity, we will process your refund or dispatch a replacement unit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing